Sales and Client Service

TransContainer’s sales network covers the entire territory of Russia and key transport hubs in Europe and Asia. The Company maintains its traditional footprint through sales offices, representative offices and joint ventures complemented with the e-commerce channels. TransContainer operates based on the standard freight forwarding services contract. This ensures consistent quality standards across the 1520 gauge railway network1520 gauge is a width of railway track at the territory of Russia, Finland, Mongolia, and CIS countries equal to 1,520 mm. and beyond, wherever the client and our points of sale are located.

Russia

As of 31 December 2018, the Company operated 95 sales offices across Russia. The sales network relies on the central office in Moscow, key freight traffic clusters, regional administrative centres, and transport hubs.


International Sales Network

The international sales network covers 30 countries, including the CIS, Central and Eastern Europe, and Asia Pacific. It includes seven subsidiaries, four joint ventures, and five representative offices.

Online Services

TransContainer actively develops online sales, which have already become the Company’s core client interaction channel. In 2018, the remote access complex has been changed to iSales online service helping the clients to order the container transportation service in a few mouse clicks almost throughout Eurasia. iSales ensures access to a wide range of services and information on their prices without extra communications and time consumption.

Online service functionalities allow any client (even having no expertise in the field of transportation and logistics business) to independently calculate the cost of services, place an order not leaving the house or office, pay for the services ordered (by a bank card as well), track the order delivery status, check the containers location on a real-time basis, and have an access to the contractual documentation.

Two iSales versions — Lite and Pro — were created in order to fulfill the requirements of all client categories. The clients are provided with the self-registration option in iSales Lite version and with the procedure of ordering without visiting the office. In Lite version, the forwarding service contract is concluded in electronic format for each new shipment. The client may also conclude a contract at the nearest office and get access to iSales Pro version providing maximum opportunities for operation in iSales with a great variety of useful options.

In 2018, iSales has become a core channel for online sales. As of the end of 2018, over 87% of containers were transported under the orders placed online. Nine out of ten sales orders are handled via iSales.

Share of Containers Accepted for Transportation under the E-Commerce Orders in 2018, %