2018 Results

Total Training Hours, h

Employees	2016	2017	2018	2018/2017 (%)
Managers	29,814.00	37,284.00	30,514.00	82
Skilled employees	16,202.00	26,273.00	19,597.00	75
Office employees	1,342.00	1,861.00	44.00	2
Workers	48,942.00	29,492.00	36,283.00	123
Male	48,171.00	53,184.00	55,835.00	105
Female	48,129.00	40,222.00	30,603.00	76
Total	96,300.00	98,948.00	86,438.00	87

Annual Average Training Hours per Employee, h

Employees	2016	2017	2018	2018/2017 (%)
Managers	40.73	75.20	53.88	72
Skilled employees	10.80	16.70	41.96	251
Office employees	4.15	3.70	2.75	74
Workers	45.61	30.80	61.62	200
Male	33.62	38.80	59.16	152
Female	21.93	18.60	48.56	261
Total	26.54	28.00	53.87	192

Training Costs, ‘000 RUB

Number of Employees Covered by Production Training at TransContainer’s Sites, people

Distance Learning

Item	For 6 months 2017	2018	2018/2017 (%)
Number of users (people)	2,450	1,863	76
Number of employees who participated in distance courses (people)	221	1,452	657
Number of employees who completed remote testing (people)	253	2,260	893
Number of distance learning hours (h)	1,700	6,965	410
Number of new courses (pcs)	10	16	160

Distance courses on professional development	Marketing research as a tool providing for competitiveness in the transport market
	Laws and regulations in the sphere of transportation
	Services provided by TransContainer
Distance courses on managerial and personal performance	Basis of time management
	Management skills. Task assignment
	Management skills. Delegation
	Management skills. Control
	Management skills. Feedback
	Efficient conflict management
	Stress management
	Team building and development
	Principles of efficient presentation
	Employee motivation as per the motivation type
Distance courses on software operation	Order fulfilment. Planner
	Order fulfilment. Dispatcher
	Training course on Siebel CRM of the Sales and Business Development block

Distance courses developed using the resources of the HR Management Department involving in-house experts solved a range of tasks:

maximum adjustment of training programmes to business demands and peculiarities;
higher engagement of the employees through the participation of experts in cross-functional projects for course development;
economic benefits from the reduction of budget costs for training;
mobility of training programme changes with regard to business demands;

The most popular training course of 2018 was Siebel CRM course designed upon the request from the Sales and Business Development block. The course was completed by 595 people.

The employees left positive feedback. The average score for utility, comprehensible wording, quality of training material and practical effect was 4.7 out of 5 points. Training efficiency was highly appreciated by the management.

Based on the experience gained, the design of new courses on basic Google services is planned for 2019.